If you have questions about your bill, or feel that it is incorrect, call 914.666.1701 from 9am-5:00pm Monday through Friday. When you call, be sure have the patient's name and account number listed on the bill or the patient's Social Security number. You can also e-mail your questions to us at NWHBilling@northwell.edu, please provide your return phone number and a NWH Customer Service Representative will return your call within the next business day. You can also find answers by visiting www.nwhc.net/NoSurpriseBilling.
A bill for the care provided by the Hospital includes but is not limited to: nursing care, tests and treatments, medications and other services associated with your hospital visit. You may be billed for an Inpatient, Outpatient, and Emergency Room visit or for laboratory work sent to our hospital for processing from your Physician’s Office. A Hospital bill is also known as a Facility Charge.
Physician services you receive in the Hospital are NOT included in the Hospital's charges. Physicians who provide services at the Hospital may be independent physicians or they may be employed or contracted by the Hospital. All physicians bill for their services separately from the hospital and may or may not participate in the same health plans as the hospital.