I took my daughter to Northern Westchester Hospital Center ER on Monday, May 6th; she was diagnosed with kidney stones and admitted and eventually had surgery due to the stone being lodged and unable to pass.
The reason I am writing this letter is to let you know how pleased my daughter and I were with the excellent care, attention, and compassion that we received during her stay. I asked if I would be able to stay with my daughter; I expected some resistance. The Dr. in the ER said, “absolutely, we encourage family members to stay.” I couldn’t have been more delighted. Years ago they never wanted family members to stay; they felt family would be in the way, or didn’t want family members around for various other reasons. This is a brilliant idea having family members stay with their loved ones. In my mind, this makes for a faster recovery; the patient is at ease knowing their loved ones are there.
There were no surgical rooms or regular rooms available; my daughter ended up in Pediatrics, (she is an adult,) but we loved being there in this beautiful “pink” room. The nurses, technicians and entire staff were incredible! My daughter was in excruciating pain; they immediately gave her medicine to relieve the pain and any time she rang the bell for assistance, the nurses were at the door before you knew it.
We live in Connecticut but are originally from Armonk. We have always dealt with Northern Westchester Hospital and have been very happy there. We will not go to any other hospital, but Northern Westchester. The improvement is beyond belief! Even down to the “harpist” in the main Lobby area.
We wanted you to know how very happy and comfortable your hospital made us feel. My daughter is much better thanks to the staff at Northern Westchester Hospital.
Keep up the excellent service!
Tiffany & Joan