I want to write to you about my experience at your hospital.
I had surgery on April 15th, 2013 and the care your staff gave me was excellent. I want you to know that Kathy and Jim from the Orthopedic Unit were exceptional. They did far more than was required of them. They responded every time I called for them in record breaking time no matter what my request was. They were both super nice and showed that they cared about the patient's well-being. I had some problems the night of the surgery and I felt I was a real pest that night because I was so uncomfortable. [Jim] could have not been nicer because I was a real nudge that first night.
I had this surgery done once before at another hospital and the care given at Northern Westchester was superb because all the staff memebers went out of their way to be pleasant and did their best to make my stay there as pleasant and comfortable as possible.
You have an excellent staff and it showed that the patient came first. You have a great staff and makes Northern Westchester Hospital shine above others in patient care.