I write to you for the best of reasons.
On April 10, 2013, Dr. Eric Grossman performed hip replacement surgery on me. It was not without some hesitation that I elected to have a "local" surgeon at a "local" hospital do this procedure, rather than a physician associated with, for example, Hospital for Special Surgery.
Thus far, my choice was the right one. Insofar as you are concerned, i commend your staff on the 4th floor. From check-in to departure, I was treated with great care, patience and understanding. it made my post-op recovery easier and more pleasant. Too many institutions have lost sight of caring about the customer. You have not. My hat is off to you (and, I should add, Dr. Grossman's work).