Main Number: 914.666.1200
Physician Referral Service: 877.469.4362 (877.4.NWH.DOC)
Emergency Department: 914.666.1254
For complete NWH phone directory, contact NWH
480 Bedford Road
Chappaqua, NY 10514 (formerly Reader's Digest)
Click here for a Google Map of this location
Services at Chappaqua Crossing:
NWH Radiology, Main Campus
400 East Main Street
Mt. Kisco, NY 10549
|1940 Commerce Street
Yorktown Heights, NY 10598
|The Breast Institute is in Suite 106
See also the Lab at Chappaqua Crossing, above
Family and friends can be good medicine for patients, and we encourage open visiting hours to enhance patient care and comfort. In fact, Northern Westchester Hospital gets a perfect score on our visiting hours policy.
It is most optimal for the patient to have no more than 2 visitors at a time. Children are permitted, but must be accompanied by an adult and not left unattended.
Monday to Friday: 12:00 pm – 1:00 pm
Monday, Tuesday, Wednesday & Friday: 4:00 pm – 8:00 pm
Thursday: 4:00 pm – 6:00 pm
Saturday, Sunday & Holidays: 11:00 am – 9:00 pm
When a loved one is ill, it is understandable that family and friends want frequently updated reports of the patient’s condition. If at all possible, we ask families to designate one person to be the primary contact for information on the patient’s progress. In this way, the staff can provide full attention to your loved one’s care.
Visitors should check with the nurse before bringing gifts of food or drink to patients. Also on the intensive care unit and behavioral health unit, please be aware of the specific rules concerning patient gifts.
As a visitor, you can help prevent the spread of germs by washing your hands before and after visiting. Hand santizing gels are located throughout NWH. For the safety of our patients and staff, we request that visitors with a cold, the flu, or other contagious illness or symptoms delay their visit until they are well.
To Our Community,
Please be advised that we are building a new parking garage to better serve our community. During this one-year construction project, our Visitor Parking Lot is closed and patient & visitor parking has been relocated to the North parking lot.
For the convenience of our patients, we have made some changes to registration, parking and patient pick up/drop off. Please familiarize yourself with these changes, listed below. In planning your visit to our campus, please note that our staff may request that you be dropped off or park in designated areas.
We are taking every measure to ensure the safety of our patients, visitors and staff and to minimize disruption. The garage project will not impact the high quality of care our staff is providing to your family member or loved one.
THANK YOU FOR YOUR UNDERSTANDING AS WE IMPROVE OUR PARKING SITUATION TO BETTER SERVE OUR COMMUNITY!
• The Visitor/South Lot is closing on May 14
• All patients and visitors are required to park in the North Lot
• The North building entrance is staffed with extended hours: 5:30am – 10pm, 7 days per week. After 10 pm, please use the intercom to reach a Concierge for assistance
• Our Main Lobby will continue to be open until 9 pm
• For your convenience, a Registration office has been set up at the North Building
• Our Outpatient Lab is located on the first floor and is accessible through the North Entrance
• Security and Parking Attendants will be available on campus to manage traffic flow and wayfinding
• Thank you for your cooperation as we improve our campus to better serve our community.
Please go directly to the Maternal/Child Health Unit on the 3rd floor of the Wallace Pavilion. You will be registered on the unit. Spouses/significant others, may drop you off at the Wallace entrance (up to 9 pm) and then return to the North Lot to park their vehicle. After 9 pm, please be dropped off at the Emergency Department entrance. Thank you for your cooperation as we improve our campus to better serve our community.
Emergency Department Patients
We are providing 24/7 valet parking in the small lot across from the Emergency Department. There is signage to indicate where you should park. Please leave your car with the attendant. Your car will remain in this lot until you are released. If you are admitted, we ask that a family member move your car to the North Lot as soon as possible. Thank you for your cooperation as we improve our campus to better serve our community.
Endo/Minor Surgery Patients
You may be dropped off at the Wallace Pavilion. Your family member should then park your vehicle in the North Lot and meet you in Endo/Minor surgery. If you are driving yourself, please park in the North lot and walk to Endo/Minor Surgery. Thank you for your cooperation as we improve our campus to better serve our community.
Radiology and Nuclear Cardiology/Medicine Patients
If you are being driven to NWH, you may be dropped off and picked up at the Wallace Pavilion entrance. Your family member should then park in the North Lot and meet you in Radiology. If you are driving yourself, please park in the North Lot and walk to Radiology. Thank you for your cooperation as we improve our campus to better serve our community.
Outpatient Lab Patients
The Outpatient Lab is open on 1West and is accessible through the North Entrance. Please park in the North Lot and register inside the North Entrance at the Registration office that is located immediately past the Welcome/Security desk. Thank you for your cooperation as we improve our campus to better serve our community.
Please park in the North Lot, enter through the North Building and proceed to the Ambulatory Surgery Center on the 2nd floor of the North Building.
Patients Being Discharged
You will be discharged through the Wallace Pavilion. Your family member will be asked to retrieve their vehicle from the North Lot when you are ready to be discharged. Your family member should drive over to the Wallace Pavilion to pick you up. Cars are not allowed to park or hesitate at the Wallace Pavilion. Thank you for your cooperation as we improve our campus to better serve our community.
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