Patient and Family Advisory Council
The Voice of Patients and Families
To inquire about bringing this program to your facility, contact Maria Hale, Vice President, Patient-Centered Support Services, 914.666.1951 or email@example.com
Purpose and Mission:
The Patient and Family Advisory Council (PFAC) is a group of committed patients, caregivers and healthcare professionals working together to enhance the quality of the patient and family experience at Northern Westchester Hospital. The Council is a formal mechanism for on-going, two-way communication between NWH and its patients and families. The members of the Council represent the voice of patients and families.
The PFAC at NWH provides a forum for patients, families and staff to participate in hospital care and decision making, information sharing and policy and program development. The PFAC provides leadership and staff with enhanced understanding of how to improve quality, program development, service excellence, patient safety, facility design, patient and family education and improve the patient and family experience for the community served by NWH.
Examples of Patient and Family Advisory Council Involvement:
Patient Access Tablet (P.A.T) Content Design: Imagine having access to your health record at the bedside through a touch screen electronic device. What kind of device would you want? How should it look and feel? What data would I want immediate access to? Feedback from the Council was instrumental in the design and implementation of this innovative bedside device.
Inpatient Redesign: How do you enhance the inpatient experience so that it is truly patient-centered? The Council has provided valuable feedback on facility redesign, the needs of the family caregiver, the role of integrative medicine and the optimal ways to communicate effectively with patients and families. Specific initiatives the Council has advised on are: communication initiatives such as daily huddles, rounding; discharge and transition of care, patient education materials, in-room communication board, and facility redesign – Building the Hospital of Future – what do patients expect from the environment of care?
Hospital Food Redesign: Food is Care! The Council helped design a new patient-friendly room service menu with fresh and healthy selections and built in nutritional education.
Patient Safety: Worked directly with operating room staff to develop critical communication for operating room “TIME OUT” and post-procedure debrief information shared with patients.
Council Presentations: Board of Trustees, Medical Board, Leadership Retreats, Patient-Centered Award Ceremonies. PFAC members are also active participants in the Planetree and Magnet Designation Visits.
“Serving on the Patient and Family Advisory Council has been an honor and a privilege. Having the opportunity to sit at the table with the hospital's senior leadership and work on initiatives and address challenges together is truly empowering and rewarding. Together, we continue to enhance the services NWH provides to our community.” - Scott Cullen, Patient Partner
To learn more about our patient and family Advisory council, contact Maria Hale, Vice President, Patient-Centered Support Services, 914.666.1951 or firstname.lastname@example.org.