Patient Access Tablet
Embracing Technology to Empower Patients Through Bedside Education and Innovation
To learn about bringing this program to your facility, contact Maria Hale, Vice President, Patient-Centered Support Services, 914.666.1951 or firstname.lastname@example.org
The Value Proposition:
Patients want to be actively involved in managing their care and providers of care want to provide simple, real-time access to information and education. This is accomplished with a patient access tablet.
Northern Westchester Hospital, in Mount Kisco, New York partnered with their patients and has designed an innovative teaching tablet that does just that. Now patients have the ability to view their personal clinical information, in a patient-centered, user-friendly format, at the bedside. This real-time platform, named P.A.T. (Patient Access Tablet) increases patient knowledge and enhances the partnership between the patient and their care team.
This case study describes how Northern Westchester Hospital (NWH) in Mount Kisco, NY, partnered with Allen Technologies to deploy an interactive patient engagement solution, providing patients with in-room tools to enhance their hospital stay, and empower them to be active participants in their recovery.
In our cyber-crazed world, it is imperative for the clinical team to embrace the role of technology and incorporate it into how we educate and share information with our patients. Additionally, the intuitive design allows patients to enhance their clinical knowledge with information available at their fingertips and accessible at a time when they are ready to absorb it.
Administrators, nurses, patient advocates, physicians and patients collaborated to design this patient access tablet methodology. Patient feedback highlighted the most important features to be included such as: The patient’s care team with pictures and credentials; allergies, medications with information about what the medication is for and any side effects; diet orders with nutritional guidelines; graphically displayed vital signs and lab results; and the patient’s imaging schedule, the reason for admission and the patient’s estimated discharge date with tools for a successful discharge.
An on-demand patient video library features titles guiding patients towards a better understanding of their condition and what is needed for their recovery. Automatic notification is sent to the patient’s electronic medical record once a video is viewed. Language barriers are removed with an on-line certified language interpreter. Patients also have greater control over their physical environment and can request specialty services through the online special request app! Physicians also can show radiology images.
P.A.T. is available in each patient room on the medical-surgical and mother-baby units. Usage data is collected to analyze most requested information or services. Patients are using a patient access tablet most often to send compliments to their care team, review their medications, labs and vital signs and to register for the Meaningful Use Patient Portal. The Hospital has surpassed MU criteria for enrollment as a result of having P.A.T easily accessible at the bedside.
- Patient communication and education is at a new level
- Patients process information throughout their stay
- Gaps are identified and addressed prior to discharge
“P.A.T. is a great addition to my clinical teaching. A patient of mine watched the video on anticoagulation. Once he watched it, I received a notification in the EMR. I went into his room, and we had a great talk. He asked me questions and I was able to clear up some of his concerns. I realized that what I did was tailor my teaching to what he really didn’t understand. We both felt confident that he would leave being successful with his new medication regime. That is quality care!” --“P.A.T. is a great addition to my clinical teaching. A patient of mine watched the video on anticoagulation. Once he watched it, I received a notification in the EMR. I went into his room, and we had a great talk. He asked me questions and I was able to clear up some of his concerns. I realized that what I did was tailor my teaching to what he really didn’t understand. We both felt confident that he would leave being successful with his new medication regime. That is quality care!” —NWH Registered Nurse
To learn more about our patient access tablet program, contact Maria Hale, Vice President, Patient-Centered Support Services, 914.666.1951 or email@example.com.