The Center for Patient-Centered Innovation
Providing high-quality, patient-centered care extends beyond providing great medical care.
Family, favorite foods, emotional support, and a focus on a patient’s personal needs are all fundamental for providing patient-centered care. This humanizing approach puts the patient, not the procedure, first. To promote healing, we strive to meet all of the patient’s needs – not just their medical requirements. By including the patient and their family as key participants in the care team, patients become empowered and provide important input in the direction of their care.
To learn more about innovative patient-centered care, click on the topics below.
Aranow Art Cart
No one stares at blank hospital walls at NWH. Since 2009, our patients can choose artwork from the Aranow Art Cart, transforming their rooms into a warm, personalized space. Read more here
Bedside tablets let patients review their medical records and plan of care in easy-to-understand language. Read about the bedside tablet
Food is Care
Distinctly non-hospital-like food is customized to each patient's dietary requirements and personal preferences. Learn about our approach
Holistic treatments such as music therapy, aromatherapy, massage therapy and guided imagery soothe patients and mitigate pain, fear and stress. Visit NWH Integrative Medicine
Ken Hamilton Caregivers Center
Addressing the importance of the family caregiver, the Ken Hamilton Caregivers Center provides resources and support, and has been replicated by dozens of hospitals. Visit the Caregivers Center
Nurse Call System
With our call system, when a patient presses the nurse call button they hear their own nurse, not a switchboard. Read case study
Patient Room Readiness
We strive to create a healing environment: Patient rooms are not just sanitary but also organized and clutter-free...for every patient, every time.
Our furry therapists provide companionship and help ease the stress associated with being in a hospital.
Reach Out to Patient
Recognizing the benefits of encouraging words from loved ones, this program lets patients receive written messages from family and friends.
Single Plan of Care
Clear communication with patients and families is key to quality healthcare. That's why we implemented a process to ensure the entire care team works from a single plan of care. Read case study
to A Patient
Firmly committed to
We do our best to continually personalize and demystify the healthcare experience for our patients and their families.