Our Patient Testimonials
At Northern Westchester Hospital, our success is measured by our patients satisfaction with our services and the care they receive when visiting our medical center. We take great pride in our patients and their courage to overcome physical challenges, from pain management to cancer care and treatment.
While we’re always interested in knowing how we’re doing in serving our community, what’s most important is how our patients are doing following their diagnosis and treatment in our facilities.
Read stories from our patients below.
I want to thank the entire staff at Northern Westchester Hospital wound care center and their hyperbaric treatment I received. I was diagnosed with sensory-neural hearing loss in my right ear (spontaneous hearing loss. I had 100% hearing loss. My ENT told me he was going to start me on high dose steroids for 5 days which would hopefully restore my hearing and if it didn't work, he would give me a shot of steroids in my ear two weeks later which sounded incredibly painful! I couldn't believe I was partially deaf and only in my 40s!
That evening when I got home from work I looked up my diagnosis and learned that they don't know what causes it and treatment needed to be started within 14 days from onset of symptoms to have the greatest success. I was at day 9! They also mentioned the prognosis was not good for someone with advanced hearing loss.
There are also only three things they have had any success with for treating this condition:
1. high dose oral steroids
2. injection of steroids directly into the ear
3. hyperbaric chamber
On day 4, (day 12 from onset) I had absolutely no results from the oral steroids and it was a holiday. I left messages at every place that offered hyperbaric treatment within a 40 mile radius.
The next morning I received a call back from NWH wound care center. I explained my situation and they asked for my insurance information and told me they would call me right back, which they did. They advised me I was approved for 20 treatments and I would be able to start orientation the following day and treatment the day after that. I explained that this was my 13th day and I had to start treatment within 14 days to have success and once again I was told once again I would be called back. I received a call back a few minutes later and Trinity asked me how long would it take me to get there? Not only did I get my orientation, meet with the doctor, but I also got to "dive" that day! Dive is what they call taking treatment in the hyperbaric chamber. I was the first person they ever treated with this condition. And the first person they ever got in on the same day. The treatment was pleasant enough and during the two hours you dive, you get to watch a movie to pass the time.
As I was driving home that afternoon, I had a crackling in my deaf ear and that was the first sound I had heard in two weeks. It didn't last long however the following day they told me the pressure could make that happen. I however had a good feeling since I hadn't heard anything before that. By Friday of that week, 4 treatments in, I could hear at very low volume in that ear but it only lasted a few hours.
As weeks went by, my hearing was coming back! The entire staff including the doctors and director of the program was thrilled for me. By my 15th session my hearing was completely restored! All the articles on the internet said it probably wouldn't happen. However, with the help of the wound care center from Northern Westchester Hospital, a miracle has happened.
They are the most caring, professional, wonderful people I had the honor of dealing with and I wouldn't hesitate to recommend them for wound care or any other diagnosis that would benefit from hyperbaric treatment. I am blessed to have found them!
I want to thank the director Frank Joerss, the doctors, nurses, as well as the entire staff for going over and above to make sure I was able to receive my treatment every day.
I am forever grateful.
I recently completed my physical therapy sessions with Jeanne Spano. I wanted to take a moment to offer my feedback on my experience. I had previously seen another physical therapist at a different organization and was dismayed and shocked by the rather rude treatment I had received there. Needless to say, I did not return. But then through a friend I was recommended Jeanne, and so we made an appointment. I was pleasantly surprised by the immediate professionalism and friendly atmosphere that she exuded. We talked and got to the core of my pain (pinched nerve in my neck) and all the while I recognized that I was being spoken to as a person, not a patient, which I greatly appreciate. Too often I go to a doctor or other professional and feel like there is a lack of communication and that greatly affects who I go to see and how long I stay there. I don't believe that being talked to like a human being is asking much, and Jeanne always made me feel like we were in this process together and would reach our goal. I appreciate the sense of realism that she presented when it came to the process, in that I have control over it's success yet wasn't being punished by the need to go through physical therapy in the first place. I went twice a week for a good six weeks and I am very happy to say that the experience has greatly helped me make reasonable yet dramatic life style shifts that allow me to live my life more functionally. This is in great part to Jeanne, the other staff that were friendly and helpful, as well as the overall professionalism that I experienced there. I feel it is important to give feedback on great work that people do and Jeanne Spano was wonderful to work with and I feel it's important to let you know. Thank you for running a great organization and I will definitely recommend it to anyone who may be in need of your service.
"I had a very severe break to my left wrist, complicated by Reflex Sympathetic Dystrophy. I had already been to two other facilities and began to despair about my chances for any kind of real recovery. I could not work, drive, write, or complete the simplest household tasks and the pain was terrible. It was a very bad time for me and for my family. Then a new doctor referred me to [a physical therapist] at Northern Westchester Hospital. From the very first time she examined me and gently explored my hand, my wrist and my arm, I sensed that she was the person who had the expertise to help me recover. I also sensed that she was a person of great compassion and compassion was something I really needed at that time. And recover I did. [For 9 months] I came to therapy three times a week. At home, I did the exercises [my physical therapist] prescribed for me. Each patient that comes is greeted cheerfully by name. The atmosphere is so pleasant and upbeat and everyone who works with the patients is just wonderful. I was cleared to return to work. At home I was my old self again, gardening, cooking and capable of maintaining my home. My final goal was to some day be able to pick up and lift over my head a grandchild. That happened this past spring. When I did this for the first time, I thought of [my physical therapist]. I really cannot express fully my profound gratitude for the help I received."
Last February, my son was injured in a high school hockey practice. The hit that he received from one of his own teammates led to a lengthy rehabilitation and he finally returned to the ice in uniform just this week. As he walked out the door, with all of his goalie equipment, I was so thankful. I wanted you to know who I credit much of his rehabilitation to: Rachel Coleman, Speech Therapy department. Her cognition therapy was crucial to unlocking [my son]'s cognition again. Many parents tell me that the timing was just right and that the therapy was secondary to allowing [my son]'s brain to have enough time to heal. However, I witnessed firsthand very drastic changes to [my son] during his time with Rachel. The first thing we noticed was that [my son] was able to go from a one or two step command to a complete three step command within two weeks. Secondly, he went from not being able to remember anything he learned in three years of Spanish to finishing the class without missing one assignment. All of his tutors noticed how his concentration increased after he started therapy with Rachel, from only being able to sit for 45 minutes of tutoring to 2 hours of tutoring to then returning to half days of school and finally to returning to school full time. Initially, [my son] was so frustrated by some of the things that Rachel asked him to do (and with his homework assignments from her) but eventually he turned a corner and realized himself that his thought process was becoming more oriented. He didn't ever like his assignments from Rachel, but he did them without any grief because he knew she was right, it was helping him heal. Rena Wiseman, Occupational Therapy. Her initial assessment of [my son] revealed a very crucial detail. [My son] did not have his balance back at all. He was not conscious of his surroundings. He was susceptible to a fall if he were to be pushed backward in the school hallways or out in public. The other day he mentioned to me that last Feb and March, he had no emotion, he felt nothing. He admitted that he was afraid at that point that he would never feel anything again. Into our lives comes, Rena. She knew I was scared, she looked at me with such fierce determination and announced that [my son] would regain what was missing and then some. I believed in her and so did [my son]. She could have made his OT nonspecific to his age group, but that isn't Rena's style. She seems to care about each patient and she really related to the fact that she was treating a 14 year old teen and not an older gentleman. [My son] enjoyed his time with Rena, I mean he was not happy that he was in OT due to an injury but he was happy that her OT was helping him heal. In other words, if he had to be in OT then he is happy it was with her. She was in one word: amazing. The last day that she had [son] as a patient, she made him bring his backpack to the clinic and then she went through the building, simulating situations he would face in the hallways, cafeteria and on the bus. She asked him questions while he manipulated his surroundings, she did that every single visit. If Rachel was teaching [my son]'s brain to multitask, Rena was teaching his body to not fatigue from the brain's work. Together they were, I say it again, Amazing. That in itself would be enough to call the experience satisfying. But it goes further than that. From the initial phone call to make [my son]'s appointment for evaluation, all the way up to follow up phone calls after he was discharged and in between, last minute changes to the schedule due to unexpected changes in [my son]'s siblings schedules, Chris, at the front desk was a rock. I think he knew that [my son] and myself were just in shock the first week. I had spent the last four weeks watching my son sleep 16-18 hours a day. I was worried and I really thought that trying to manage two therapies would be a scheduling nightmare. Not with Chris. He made it all just simple. He always had a "hello" and a smile when we walked in and a "see you soon" and another smile when we walked out. That just does not happen everywhere. It is something so simple, so pleasant, that stays with you. We always walked out of CCX with a smile, well thanks to Rachel and Rena, [my son] regained that emotion and he started smiling again, too! I know there must be many people behind the scenes that went above and beyond to make a patients experience there so pleasant. I do not have the names for the people in the billing department but I did have to speak with Colleen Marigliano once about an appointment and again, I was expecting abrasive and sterile, but when I walked into her office she was welcoming and warm. And she knew who my son was and she wished us the best and was compassionate about the road the injury had taken us on. All in all, I cannot say enough about the Rehab Department at Chappaqua Crossings. I will never go anywhere else but there. I hope that you know how amazing they are all and that you pass on our genuine appreciation for all they did to help [my son] in such a pleasant and understanding way. You have not just an amazing rehab center, but you have amazing people that are patient focused and health oriented working there. You are very lucky to have such a brilliant staff.