Our Patient Testimonials
At Northern Westchester Hospital, our success is measured by our patients satisfaction with our services and the care they receive when visiting our medical center. We take great pride in our patients and their courage to overcome physical challenges, from pain management to cancer care and treatment.
While we’re always interested in knowing how we’re doing in serving our community, what’s most important is how our patients are doing following their diagnosis and treatment in our facilities.
Read stories from our patients below.
My son Alex had a very short stay on your pediatrics floor for endocrine testing about two months ago. The stay lasted 4-5 hours and I was really impressed with the quality of care we received. In general your facility has a great reputation and everything was consistent with that, but I wanted to commend the nurse that took care of my son Christine Odell especially. I don't usually write in when I feel like I (or my son in this case) received good care but she was really exceptional. From the time we checked in with her until we were discharged she was phenomenal. Bringing a 3 year old into the hospital for testing, getting an IV, and multiple blood draws was a markedly anxiety provoking event for both him and my wife. Her professionalism and skill at easing their discomfort, addressing his needs, and her attention to detail was second to none. I've worked in adult and pediatric emergency departments for the last 14 years and have worked in healthcare for 10 years prior to that. I don't think I've seen an IV go into a 3 year old with as much ease and minimal discomfort as when she put the IV into my son. He really didn't even notice. Her attention to detail regarding the medication administration and monitoring was exceptional. I really felt secure and that she represented the embodiment of "perfect care" throughout our stay. For that I'm very grateful, and I'm hoping you could relay our thanks to her.
I took my daughter to Northern Westchester Hospital Center ER on Monday, May 6th; she was diagnosed with kidney stones and admitted and eventually had surgery due to the stone being lodged and unable to pass. The reason I am writing this letter is to let you know how pleased my daughter and I were with the excellent care, attention, and compassion that we received during her stay. I asked if I would be able to stay with my daughter; I expected some resistance. The Dr. in the ER said, absolutely, we encourage family members to stay. I couldnt have been more delighted. Years ago they never wanted family members to stay; they felt family would be in the way, or didnt want family members around for various other reasons. This is a brilliant idea having family members stay with their loved ones. In my mind, this makes for a faster recovery; the patient is at ease knowing their loved ones are there. There were no surgical rooms or regular rooms available; my daughter ended up in Pediatrics, (she is an adult,) but we loved being there in this beautiful pink room. The nurses, technicians and entire staff were incredible! My daughter was in excruciating pain; they immediately gave her medicine to relieve the pain and any time she rang the bell for assistance, the nurses were at the door before you knew it. We live in Connecticut but are originally from Armonk. We have always dealt with Northern Westchester Hospital and have been very happy there. We will not go to any other hospital, but Northern Westchester. The improvement is beyond belief! Even down to the harpist in the main Lobby area. We wanted you to know how very happy and comfortable your hospital made us feel. My daughter is much better thanks to the staff at Northern Westchester Hospital. Keep up the excellent service!Sincerely,Tiffany & Joan
I was in the ER last week for kidney stones, they admitted me into the hospital and found a bed for me in the Pediatrics Department. I couldn't have asked for better care of service. The nurses (Terri/Alice/Vangie/Regina) were absolutely amazing and helped me in every way possible. Thank you so very much for taking care of me during such a hard time. xoxoxo
Yesterday my son spent the day in the pediatric department while participating in a growth hormone test. It had taken almost 2 years to schedule this test because my son has a debilitating fear of needles and has a phobia about having his blood drawn. From the minute I was called by a nurse (Alice) to discuss preparations for the procedure, I knew that my son and I were going to get the right care and support to be able to accomplish this necessary testing. I was immediately reassured that they understood his fears and anxiety and would address them compassionately and patiently. When we arrived, my son was greeted warmly and they immediately acknowledged that they knew all about his concerns and would not minimize them or ignore them. This allowed my son to develop a rapport with everyone treating him and I could see that although the fears were not going away, he would be able to manage them because he was part of a team that would ensure that his needs were met and respected. I cannot thank the staff at NWH more for making a difficult day easier! Thanks for all you do-.