At Northern Westchester Hospital, our success is measured by our patients' satisfaction with our services and the care they receive when visiting our medical center. We take great pride in our patients and their courage to overcome physical challenges, from pain management to cancer care and treatment.
While we’re always interested in knowing how we’re doing in serving our community, what’s most important is how our patients are doing following their diagnosis and treatment in our facilities.
To read stories from our patients, please click on the boxes below.
Ambulatory Surgery Testimonials
Thursday, September 17 I arrived at 7am for my procedure and was greeted immediately. Paperwork was completed and I was taken back to a private room where I was greeted by the nursing dept. They gave me my gown to change and to be seated to go over medications, allergies, etc. I was covered with a warm blanket, made comfortable while IV was placed. Dr. Roth was there as well as Dr. Bergstein to speak with me about my surgery. Everything was explained in detail. Everyone in the operating room was kind, caring and attentive to all my needs. I felt confident and safe. I was kept over night to be monitored. I was taken to 4th floor, room 455. My nurses Alice, Christine and Eileen each came into greet me, helped me with everything to make me comfortable. I have never received such wonderful Treatment, kindness, empathy and concern. Each one of them took such amazing care of me! Never, did I wait for assistance. The room was immaculent, food was fresh and there was many items to select from the menu. Each department, dietary, housekeeping, respiratory, nursing all deserve recognition for the jobs they do. Alice is truly an amazing woman and nurse, she entered my room each time with a smile on her face and treated me with such kindness and concern and was able to answer all of my questions. Christine was there to help me in and out of bed, never left my side until I was safe in bed. She took such good care of me and made sure I had all the comforts I needed. I felt like family with them at my side. I can not put into words how wonderful everyone was there. I would highly recommend your facility to everyone. If I am to go into the hospital again. My only choice will be at Northern Westchester Hospital Ambulatory Surgery. Dr. Roth & Dr. Bergstein, both absolutely amazing men and doctors. I couldn't be happier with their professionalism, kindness, intelligence, wonderful bed side manner and true concern for my well being. Thank you all.
I have been a neurosurgeon on the staff of Northern Westchester Hospital for 25 years and though I operate at several hospitals, NWH has been my hospital of choice for many years. The most important factor for me has been the skill and profound dedication of the nursing staff. They are not only bright and highly competent but also deeply caring of their patient's well-being. When I have to care for a patient in the emergency room the nurses are always efficient and thorough, getting the job done expeditiously. The nurses in the ambulatory surgery center help make anxious patients awaiting surgery feel a bit less anxious and more assured while making sure that the patient is ready for surgery in a timely fashion. Our operating room is an outstanding place to perform difficult surgical procedures because the nurses are truly dedicated to seeing an excellent outcome, caring deeply about being a critical part of the team operating the patient before us. They also seem to possess a great skill at managing surgeons who may be a bit "difficult" at times. The recovery room nurses all make sure that the post-operative patients are safe and as comfortable as possible, not hesitating to approach the doctors with any issue of concern. I can feel confident when I have a sick patient in the intensive care unit that the highly skilled nurses there will watch closely over my patient and quickly note and react to any potential problems. Our neuro/ortho unit is so outstanding that patients often don't want to go home. They want to keep receiving the loving care that is showered upon them by these exceptional nurses. So, my profound gratitude to all the nurses at NWH who I have the honor of working with on a daily basis. It is because of all of you that we have such an outstanding health-care institution.
i just want to express my sincere appreciation for the kindness, empathy and professionalism of ever person I encountered during the 5 days I was in your hospital i was admitted for urgent oral surgery because I had an infection that had caused my left cheek to swell and had me in allot of pain. it was my first time in a hospital and I was scared, but I was made to feel safe and secure Thank you so much!!!
I have been blessed for the past 57 years I never had to be a patient in a hospital. That changed on September 29th when my doctor informed me I could no longer put off hernia surgery. I admit I was very anxious prior to being admitted. Once I was escorted to my pre-opt room I was made to feel safe and in good hands by the Nurses and Doctors I encountered. My fear went away and had a great first surgery experience. You excel not only in your own specialties but also as compassionate beings.